Returns & Exchanges

At Proven Skincare, we are committed to your skin's unique journey and offer a 30-day satisfaction guarantee on all personalized formulations. If your custom routine isn't delivering the results you expected, our team is here to help with reformulations or returns.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process within 30 days of delivery.

• 2.
  Consult with an Esthetician

  For personalized products, you will have a brief digital consultation to determine if a one-time free reformulation can better address your skin concerns.

• 3.
  Pack and Ship

  Securely package your items and use the prepaid shipping label provided via email to send your products back to our laboratory.

• 4.
  Receive Your Refund

  Once our team receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.